“When it is time to claim insurance, most people find they have to cringe before the insurer who on most occasions adopts delaying tactics and looks for other ways and means to reject a claim rather than settle it. If the claimant gets an insurance settlement, it would be after a lot of hemming and hawing on the part of the more powerful insurance company. Protection of the interests of policyholders is one of the topmost priorities of the IRDAI. It issues regular advisories to educate consumers about their rights and to protect them against fraudulent practices.
This book serves as a guide to pursue claims for appropriate settlement. It also highlights the grievance redressal mechanism for the insurance industry. In short, this book offers solutions to various complex claim proceedings and related technical problems. It offers a holistic, long-term approach to the perception of claims management.”